General Terms and Conditions of Sale and Use
Last updated: 01/16/26
1. Preamble and Identity
These general terms and conditions of sale (hereinafter “GTCS”) govern the contractual relationship between the agency Gestion OSO (hereinafter “The Agency”), whose head office is located at 104-3500 boul. Saint-Elzéar O, Laval (Quebec) H7P 0M3, and any natural or legal person (hereinafter “The Client”) wishing to benefit from the Agency’s services. By signing an agreement or making a payment for Gestion OSO services, the Client accepts these conditions without reservation.
2. Description of Services
Gestion OSO offers digital marketing services, including but not limited to: online advertising management (Facebook, Google), search engine optimization (SEO), website creation, and video production.
3. Financial Terms
3.1 Agency Fees
Recurring services (advertising management, SEO) operate on a monthly subscription basis. The amount is automatically charged or invoiced according to the initial agreement.
3.2 Advertising Budget (Ad Spend)
It is imperative to distinguish Agency fees from the advertising budget.
Fees: Paid to Gestion OSO for the management and optimization of campaigns.
Advertising Budget: Paid directly by the Client to third-party platforms (Google, Meta/Facebook, TikTok, etc.). The Client is solely responsible for settling invoices issued by these platforms. Gestion OSO never finances the Client’s advertising budget.
3.3 Payment Delays and Suspension
Invoices are payable upon receipt. In the event of non-payment, a grace period of seven (7) days is granted. After this period, Gestion OSO reserves the right to immediately suspend all services (stopping campaigns, taking offline unpaid work) until the account is fully regularized.
4. Cancellation and Termination 4.1 Notice Period
Service subscriptions are without a fixed-term commitment but require a cancellation notice. The Client may terminate their subscription at any time by providing a written notice of thirty (30) days. Any month started is due in full.
4.2 Creative Projects (Web & Video)
For one-time fee services (website creation, video production), any down payment or deposit paid is non-refundable once production or configuration work has begun.
5. Intellectual Property 5.1 Transfer of Ownership
Once full payment of invoices has been made, the Client becomes the 100% owner of the final deliverables (website, exported video files, advertising accounts).
5.2 Right of Promotion
The Client authorizes Gestion OSO to use the completed works (videos, website screenshots, logos, performance case studies) for self-promotion purposes, in its portfolio, on its website, or on its social media, unless otherwise agreed in writing by the Client.
6. Limitation of Liability and Results 6.1 Obligation of Means
Gestion OSO is committed to an obligation of means and not of results. The Agency will implement all its expertise, tools, and know-how to optimize the performance of the Client’s campaigns.
6.2 No Revenue Guarantee
Digital marketing depends on numerous external factors (Google/Facebook algorithms, competition, seasonality, economy). Consequently, Gestion OSO does not guarantee any precise turnover, nor a specific number of sales or “leads.” The Agency cannot be held liable for financial losses or lost profits related to campaign performance.
7. Governing Law
These conditions are subject to the laws in force in the province of Quebec, Canada. Any dispute relating to their interpretation or execution falls within the exclusive jurisdiction of the courts of the judicial district of Laval.
Contact
For any questions regarding these conditions, please contact us by mail at the address mentioned above or by email at: 104-3500 boul. Saint-Elzéar O Laval (Quebec) H7P 0M3 Canada or felix@gestionoso.ca
