Privacy Policy
Last updated: 01/16/26
1. Introduction
At Gestion OSO (hereinafter “we” or “the Agency”), we place great importance on the privacy and security of our clients’ and visitors’ personal information. The purpose of this policy is to inform you of how we collect, use, and protect your data, in accordance with the laws in force in Quebec, specifically the Act respecting the protection of personal information in the private sector (Law 25).
2. Information Collection
We only collect information necessary for the proper functioning of our marketing and video production services. This may include:
Identification: First name, last name, company name.
Contact Information: Email address, phone number, mailing address (for billing).
Financial Data: Payment information (processed securely by our third-party providers; we do not retain your full credit card numbers).
Technical Data: IP address, browser type, browsing data via cookies.
3. Use of Data
Your information is used for the following purposes:
To provide our services (campaign management, website creation, video production).
To communicate with you (appointment confirmations, project follow-ups, customer support).
For billing and accounting.
To improve our website and our own marketing campaigns (statistics).
4. Data Sharing
We never sell your personal data. However, we may share certain information with trusted third-party providers necessary for our operations, such as:
Advertising Platforms: Google Ads, Meta (Facebook/Instagram) for managing your campaigns.
Management Tools: Accounting software, CRM, or web hosts.
Legal Authorities: If required by law.
5. Cookies and Pixels
Our website uses cookies and tracking pixels (e.g., Facebook Pixel, Google Analytics) to analyze traffic and improve our advertising campaigns. These tools allow us to see how visitors interact with our site in order to offer them relevant content (Retargeting).
You can configure your browser to refuse cookies at any time, although this may affect certain features of the site.
6. Retention and Security
Your data is kept for as long as necessary for the duration of our business relationship or to comply with our legal obligations. We implement reasonable physical and digital security measures (secure servers, restricted access, passwords) to protect your information against unauthorized access.
7. Your Rights
In accordance with the law, you have the following rights regarding your personal information:
Right of access to your data.
Right of rectification (if your information is inaccurate).
Right to withdraw consent (you can ask us to stop using your data, subject to ongoing contractual obligations).
Right to erasure (“right to be forgotten”).
To exercise these rights, please contact our Privacy Officer (see section 8).
8. Privacy Officer
For any questions regarding this policy or to exercise your rights, please contact the person responsible for data protection at Gestion OSO:
Name: Félix Hachez-Vivier
Title: Privacy Officer
Email: felix@gestionoso.com
Address: Gestion OSO 104-3500 boul. Saint-Elzéar O, Laval (Quebec) H7P 0M3
